How long will it take to get my order?

In order to provide 2-3 day delivery, most of our products are sent to Amazon warehouses and fulfilled by Amazon.

Other products from overseas have a total delivery time (processing time + shipping time) of 14-38 days. It is the period of time from when we start processing your order until you receive it.

Processing days for orders are Monday through Friday during our operating hours. If you place an order on Friday, Saturday, Sunday or a holiday, your order will be processed the following Monday or Tuesday of the week.

SoyumFoods.com is open seven days a week, 24 hours a day.

*Delivery schedule may vary due to weather conditions, traffic, and carrier trouble.

*If delivery is cancelled due to these conditions, we will contact you as soon as possible.

However, we are not liable for any shipping delay or cancellation.

*We operate daily, however our site may at times be temporarily shut down for system maintenance.

*We do not ship to P.O.Boxes, APO/FOP/DPO addresses or hotels.

Can you specify the time and date of shipping?

Yes, all orders will receive a ship date with a tracking number so that you know when to expect your package.

Do you ship outside the U.S.?

Unfortunately, not all products that we offer are available outside the U.S. Any products that we ship worldwide will have a note on the product page.

What will happen if the merchandise is out of stock?

In the event that there is not enough inventory of merchandise to complete your order (or if no longer available), you will receive an email prior to the cancellation to notify you that the merchandise is out of stock.

How can I cancel my order?

Please note that SoyumFoods.com processes your order electronically. Orders cannot be cancelled or changed if the merchandise has already been shipped. If you wish to cancel your order, please contact support@soyumfoods.com.

Why am I being directed to Amazon?

In order to provide our customers with fast delivery, most of our products are sent to Amazon warehouses and fulfilled by them to take advantage of their large footprint in the U.S.

Note that the shop additionally includes affiliate links for some products that are not sold by Soyum Foods.  We work hard to curate good quality products that we truly believe will help you with your Japanese food experience, all without costing you an extra penny.  Soyum Foods will earn a small commission if you purchase through these links.

Thank you for your support as we grow our small business!